We stand behind the quality and craftsmanship of our ModuTrend Wooden Cat Houses. Your satisfaction is our priority, and we want you to feel confident in your purchase.
30-Day Money-Back Guarantee:
If you are not completely satisfied with your ModuTrend Wooden Cat Houses (Please, Be!), you may return it within 30 days of the original purchase date for a full refund of the purchase price, excluding any original shipping costs.
Return Eligibility:
To be eligible for a return, your monitor stand must meet the following conditions:
Initiating a Return:
To initiate a return, please contact our customer support team at modutrend@gmail.com(Yes, we realize it looks ugly, but as two young entrepreneurs we don't have much money. I think your problem in the refund process will not be our e-mail address, but the timely deposit of your money back to your account.) within the 30-day return window. Please provide your order number and reason for return. We will provide you with a prepaid return shipping label and instructions on how to safely package your monitor stand for return shipment.
Refunds:
Once we receive your returned cat house and verify its condition, a full refund, excluding original shipping costs, will be issued to your original payment method within 7 business days.
Damaged or Defective Products:
If your ModuTrend Wooden Cat Houses arrives damaged or defective, please contact us immediately at modutrend@gmail.com. We will gladly replace the damaged or defective product free of charge. Please provide your order number and photos of the damage or defect.
Exchanges:
We currently do not offer direct exchanges. If you would like a different product, please return your original purchase for a full refund and place a new order for the desired item.
We are committed to ensuring your satisfaction with your ModuTrend purchase. If you have any questions or concerns, please don't hesitate to contact our friendly customer support team (I mean, I am).
